Frequently Asked Questions

Is a 60 Minute Massage Really 60 Minutes?

When you schedule a 60 minute massage, do you know what you are getting? The truth is, this can vary from location to location. Every massage establishment will likely have different protocols and standards regarding the use of their time. At Fusion Massage & Holistic Centre, we believe a 60 minute massage should be just that: 60 minutes.

Do I need a prescription or a Referral? 

You do not need a prescription in order to book a session with any of our Registered Massage Therapists. However, your insurance company may require a physician referral or prescription in order to process and approve your claim. Please refer to your benefits booklet or contact your insurer to find out if they require one.

What are the rates of your services?

Please refer to price list

Will you send me reminders for my upcoming appointments?

We send you an appointment confirmation immediately upon booking, and two appointment reminders (one week and two days prior). These all include the option to add to a calendar, reschedule, and cancel. We may also call you as a courtesy if you haven't confirmed your attendance. If less than 24 hours remains before the scheduled appointment and you need to make a change, you must call the clinic directly at (780)881-8730 (a fee may be charged - see below).

Are you licensed and insured?

Yes, all our therapists are Registered and in good standing with a regulated college. All are insured and current with all certificates and CPR. 

What is your cancellation policy? 

You can cancel or reschedule your appointment with at least 24 hours' notice, either through the links provided in your appointment confirmation/reminder email, or by calling the clinic at (780) 749-2443   . When an appointment is missed without providing sufficient notice, it prevents the therapist from working and earning income during the reserved time. We therefore reserve the right to charge 50% of the service fee for no-shows, cancellations, and re-scheduling with less than 24 hours' notice.